Last Updated On 27th August 2025
Effective Date 27th August 2025
Walkwel Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, making payments online, and using the contact form.
By accessing or using the website, you are agreeing to the collection, use and disclosure of your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make significant changes to how we process your personal data, we will notify you in advance by email or through the website itself. You will have the opportunity to review and accept the updated policy before it takes effect, which will be within 30 days of posting the revised Privacy Policy.
Who We Are
• Business Name: Walkwel Ltd
• Address: 13 Eastcheap, Letchworth Garden City, Hertfordshire SG6 3DA, United Kingdom of Great Britain and Northern Ireland
• Phone Number: 01462 682526
• Email: info@walkwel.co.uk
• Website: www.walkwel.co.uk
We act as the Data Controller for the personal data we process in relation to this website.
Information We Collect
We may collect and process the following personal information about you:
• Full name
• Contact details – Email address and phone number
• Payment Information – We collect payment details via a third-party processor (we do not store payment details ourselves).
• Other data you provide e.g. additional notes or preferences you submit
• Health information relevant to any treatment or procedures that you book or undertake.
How We Collect This Information
We collect this information directly from you when you:
• Make a payment online
• Use the contact form on this website
• Book or attend an appointment
How We Use Your Information
We collect and process your personal information for the following purposes:
• To manage and confirm your appointment bookings
• To send appointment reminders and updates
• To process online payments
• To provide customer support
• To handle inquiries or complaints
• To administer our services
• To comply with legal and regulatory requirements
We do not use your data for marketing.
Legal Basis for Processing
Under GDPR, we process your data based on:
• Contractual necessity – To provide the services you booked.
• Legitimate interests – To manage bookings efficiently and improve our services.
• Legal compliance – To fulfill legal obligations, such as record-keeping.
How We Store Your Information
When you submit personal information to us, the information is securely transmitted to our systems and stored for the purpose of responding to your inquiry or providing the requested services. When you make a payment online, your data is stored securely with our third-party payment providers.
The security of your personal information is important to us. We store and process personal data using secure, GDPR-compliant third-party providers for our website hosting service, email service, and cloud storage service.
These providers implement industry-standard security measures, such as encryption, access controls, and secure data centres, to protect your information. While we take appropriate steps to safeguard your data, no system is entirely secure, and we cannot guarantee absolute security.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and as required by law. You have the right to access, rectify, or request the deletion of your personal data at any time.
How Long We Keep Your Information
We retain your data only as long as necessary for bookings, record-keeping, and legal compliance. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Sharing Your Data
We share your data with:
• Shopify – To manage online sales and payments.
• Top to Toe – Our EPOS system provider.
• Legal authorities – If required by law.
• TM3 (Blue Zinc Inc) – our clinical diary and clinical notes software provider
Shopify; Top to Toe; and TM3 are contractually obligated to comply with GDPR and implement appropriate safeguards.
We do not sell or share your data with third parties for marketing.
International Data Transfers
Our third-party service providers may store data in the United Kingdom or other countries. Where data is transferred outside the UK/EEA (e.g., to the U.S.), it is protected by legally approved mechanisms, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to maintain GDPR compliance.
Your Rights
You have the following data protection rights:
• You have the right to request access, correction, or deletion of your personal data.
• You can object to our processing of your personal data, or ask us to restrict processing of your personal data.
• You can withdraw your consent of our processing of your personal data at anytime. This will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. Contact details for data protection authorities in the UK are available here.
To exercise these rights, you can write to us at info@walkwel.co.uk. We will respond to your request within 1 month in accordance with applicable law.
Please note that if you do not allow us to collect or process the required personal information, or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Social Media Links & Third Party Websites
Our website may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on this website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
How To Complain
If you have any queries or concerns about the processing of your information that is available with us, you can email us at walkwel.co.uk. We will address your concerns in accordance with applicable law. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint